Privacy Policy
Last updated: October 7, 2026
1. Who This Policy Covers
This Privacy Policy applies to visitors to yourpathfinder.ca, including anyone who submits an inquiry or Discovery Call request through this website. It is separate from, and narrower than, the privacy terms that apply once a family becomes an engaged Pathfinder client — those are set out in Addendum B of the Client Service Agreement, which governs the fuller scope of information collected during an active engagement.
2. Information We Collect
Through this website, we may collect:
● Parent/guardian name, email address, and phone number, if provided
● Student's name and current grade, if provided
● Any information voluntarily included in a contact or Discovery Call request message
● Basic technical and usage information collected automatically when you visit the site, such as browser type, device type, pages viewed, referring website, and approximate location (city or region) — see Section 5
We collect only the information needed for the purposes described in this policy. Please do not include sensitive details (for example, health or financial information) in a website inquiry; we can discuss anything relevant privately during a Discovery Call.
3. Consent
By submitting a contact or Discovery Call request through this website, you consent to Pathfinder collecting, using, and storing the information you provide for the purposes described in Section 4. Where you submit information about a student, you confirm that you are the student's parent or legal guardian, or that you have their permission to share it.
By continuing to use this website, you consent to the use of the cookies and analytics tools described in Section 5. You can limit or refuse cookies through your browser settings at any time.
Withdrawing consent. You may withdraw your consent at any time by emailing hello@yourpathfinder.ca. Once we receive your request, we will stop using your information for the withdrawn purpose and, unless we are required by law to keep it, delete it. Withdrawing consent may mean we are unable to respond to your inquiry or schedule a Discovery Call. Withdrawal does not affect anything we did with your information before receiving your request.
4. How We Use This Information
Information submitted through this website is used solely to respond to inquiries, schedule Discovery Calls, and communicate about Pathfinder's services. Website usage information is used in aggregate to understand how the site is used and to improve it. We do not use your information for any other purpose without your consent, and we do not sell, rent, or trade it to third parties.
5. Cookies, Analytics and Tracking
Like most websites, this site uses cookies — small text files stored in your browser — and similar technologies. These fall into two groups:
● Essential cookies, set by our website platform (Squarespace), which are needed for the site to load, stay secure, and remember basic settings.
● Analytics cookies, used by Squarespace's built-in analytics to tell us how visitors use the site (for example, which pages are visited and how visitors arrived). We review this information in aggregate and do not use it to identify individual visitors.
We do not use advertising cookies, retargeting pixels, or cross-site tracking, and we do not share website usage data with advertisers. If we introduce any new tracking tools, we will update this policy before doing so.
You can block or delete cookies through your browser settings. Blocking essential cookies may affect how parts of the site work.
6. Third-Party Service Providers
We rely on a small number of trusted service providers to operate our website and business. They process personal information only on our behalf and only as needed to provide their services to us. These currently include:
● Squarespace — website hosting, contact forms, and website analytics
● Google Workspace — email, calendar, and secure document storage
● Zoom and Microsoft Teams — video conferencing for Discovery Calls
We choose providers that maintain recognized security standards, and we remain responsible for personal information that we transfer to them for processing. We do not permit them to use your information for their own marketing or any purpose unrelated to the services they provide to us.
7. Where Information Is Stored and Processed
Pathfinder is based in Nova Scotia, Canada. However, some of our service providers, including Squarespace and Google, may store or process information on servers located outside Canada, including in the United States.
When information is stored or processed outside Canada, it is subject to the laws of that jurisdiction, and may be accessible to courts, law enforcement, and national security authorities there. We use contractual and other measures to require that our providers protect your information to a standard comparable to that required in Canada.
8. How We Protect Your Information
We use reasonable physical, organizational, and technical safeguards appropriate to the sensitivity of the information, including:
● Encrypted connections (HTTPS) for this website and its forms
● Business-grade accounts protected by strong passwords and multi-factor authentication
● Business security software on all company devices
● Access limited to Pathfinder's two principals, who are bound by confidentiality obligations
No method of transmitting or storing information is completely secure, but we work to protect your information and review our safeguards regularly.
9. How Long We Keep Information
We keep personal information only as long as needed for the purposes described in this policy, or as required by law.
● Inquiries and Discovery Call requests that do not proceed to a signed engagement are deleted within 90 days of our last contact with you.
● Where a family becomes a Pathfinder client, retention is governed by Addendum B of the Client Service Agreement.
● Website analytics data is reviewed in aggregate and retained according to our website platform's standard settings.
When information is no longer needed, we delete it securely.
10. Children's Information
Because Pathfinder's services concern students who may be minors, this website may receive limited information about a minor (e.g., first name and grade) submitted by a parent or guardian on the student's behalf. We do not knowingly collect information directly from minors through this website without parent or guardian involvement.
11. Your Rights
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access, correct, or request deletion of personal information we hold about you, and to withdraw consent for its use, subject to legal or contractual limitations. To exercise these rights, contact us at hello@yourpathfinder.ca.
We will respond to requests within 30 days. We may need to verify your identity before acting on a request.
12. Privacy Concerns and Breaches
Privacy questions or complaints. If you have a concern about how we have handled your personal information, please contact us at hello@yourpathfinder.ca. Our principals are responsible for Pathfinder's compliance with this policy. We will acknowledge your concern promptly, look into it, and respond in writing. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.
Privacy breaches. If we become aware of a breach involving personal information under our control, we will act promptly to contain it and assess the risk. Where a breach creates a real risk of significant harm, we will notify affected individuals and report it to the Office of the Privacy Commissioner of Canada as required by PIPEDA. We keep a record of all breaches, as the law requires.
13. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top of this policy reflects the most recent revision. Where changes are significant, we will post a notice on this website.
14. Contact Us
Questions about this policy can be directed to hello@yourpathfinder.ca.